This Refund & Return Policy establishes the comprehensive conditions, legal frameworks, and operational procedures governing transaction cancellations, item returns, and financial refunds for desktop organisation products purchased via www.deskvivo.com (the “Site”).
These terms are issued and managed by CADENCE OFFICE SUPPLIES PTE. LTD., a corporate entity incorporated under the laws of the Republic of Singapore under Company Registration Number (UEN) 202229623E, with its registered corporate office situated at 17 Toh Yi Drive, #05-93, Toh Yi Gardens, Singapore 590017.
1. Right of Withdrawal (14-Day Cooling-Off Period) In full compliance with applicable European Union and United Kingdom consumer protection legislation, consumers residing within these territories possess a statutory Right of Withdrawal when purchasing merchandise online:
- Withdrawal Window: You have the right to withdraw from your purchase contract and cancel your order without presenting a specific reason within 14 business days from the date on which you (or a third party designated by you) acquire physical possession of the items.
- Notification Procedure: To exercise your right of withdrawal, you must notify our customer support team of your decision by transmitting an explicit, unambiguous written statement via email to our official channel: organizer@deskvivo.com within the active 14-day window.
- Return Logistics & Addressing: Upon the formal verification of your withdrawal request, our customer support desk will provide you with the documentation and the exact address of our designated regional fulfillment and return facility. To protect parcel security, please do not dispatch items back to our registered corporate office address without prior written authorization from our support team.
- Return Conditions & Costs: Items returned under the 14-day statutory withdrawal period must be unsoiled, unaltered, unused, and securely packed in their original packaging to ensure safe transit. Unless otherwise explicitly agreed due to an operational error on our part, the consumer shall bear the direct standard logistical costs associated with returning the goods to our designated facility.
2. Damaged, Defective, or Non-Conforming Goods We maintain systematic, multi-stage quality assessments prior to order dispatch; however, if a desktop storage product arrives with a structural fault, functional defect, or sustained physical damage during transport, your purchase is fully protected under legal consumer conformity rules:
- Streamlined Claim Procedure: If your item arrives damaged or non-conforming, please contact our support desk at organizer@deskvivo.com within a reasonable timeframe. Please provide your order reference number along with clear photographic or video evidence displaying the structural defect or transit damage.
- Resolution Standard: Upon verification of the photographic documentation by our corporate support team, we will immediately resolve the issue by initiating a complete financial refund back to your original payment method or organizing a priority replacement dispatch at no additional expense to you. To minimize consumer inconvenience, consumers are not required to physically return the damaged or defective item back to our facilities once valid photographic verification has been formally accepted.
3. Logistical Delays and Transit Non-Delivery We collaborate with premium international priority courier networks and their regional partners to facilitate secure transit to our European and UK clientele. Standard transit timelines generally take between 5 to 12 business days from dispatch, supported by automated milestone updates sent directly to your registered address.
- Extended Transit Inquiries: If your shipment fails to arrive within the standard estimated delivery window due to exceptional transport anomalies, please notify our support team at organizer@deskvivo.com.
- Resolution Protocol: Our team will promptly open a formal trace investigation with the carrier network. Based on the verifiable tracking data and the factual results of that inquiry, we will fully resolve the matter by executing a complete financial refund or initiating a priority replacement dispatch.
4. Refund Processing and Financial Settlement When a financial refund is approved under any provision of this policy, the settlement will be processed automatically back to the original funding source utilized during checkout.
- Supported Payment Instruments: Refund transactions are executed securely through the certified network infrastructure associated with the original payment mechanism, which includes:
- Major Credit/Debit Cards: Visa, Mastercard, and American Express.
- Mobile Solutions & Digital Wallets: Apple Pay, Google Pay, and other valid electronic wallet systems active at checkout.
- Settlement Timeline: Once initiated on our corporate systems, the reflection of funds on your personal account statement depends entirely on the operational clearing cycles of your local financial institution or card issuer, typically requiring between 5 to 10 standard working days.
5. Corporate Contact Registry For further inquiries regarding your return options, verification of photographic evidence, or refund status updates, please reach out to our administrative team via our official corporate channels:
- Corporate Entity: CADENCE OFFICE SUPPLIES PTE. LTD.
- Official Correspondence Email: organizer@deskvivo.com
- Corporate Telephone Line: +65 98945882